Please cancel reservations within 12 hours of the class start time in order for the class to be returned to your account or package. Classes and Packages are non-refundable. 

You can update your credit card from our app or via your bsport account. Click the photo on the right-hand side at the nav bar at the top of your page. Click “Subscriptions” and then the “Update” button on the right-hand side of the page. You should then see a section to update your payment information. If you experience any issues, please contact frontdesk@leelalisboa.com

We do not take cash. All payments are taken by card only. All of our sessions and events can be booked via our app, online or in person.

Just bring your bathing suit, water bottle and a good attitude! We provide two towels as well as filtered water. We recommend you go barefoot on The Wet Terrace, your feet will thank you! There is a wealth of empirical data supporting the benefits of spending time barefoot, particularly in terms of biomechanics, nervous system function, and overall well-being. We provide lockers, however they don’t have locks. You can bring your own lock, or buy one from our shop.

Traditionally, saunas have been the bustling center of a community, and The Wet Terrace is no different. It’s totally cool to come here solo or with your friends. We’re social animals by nature, and part of being your best self is being part of a community.

You don’t need to whisper, but please be mindful of others' experiences and use indoor voices. It’s ok to strike up conversations with like-minded guests, but Leela is not a place for speed dating. Be chill!

You can bring your phone to the wet terrace, but no phones in the sauna.

In the sauna, the higher you go, the hotter it is. If you’re new to sauna, start lower down, and gradually build yourself up higher over time. You are also welcome to sit on the floor! If you feel dizzy or lightheaded, step outside.

You can spot an experienced sauna-goer by how quickly they shut the sauna door. Do not be that jerk who keeps the sauna door open, as you literally send all the hot air out and ruin the sauna experience for everyone there. Shut the door quickly!

No phones in the sauna. No water bottles in the sauna. Any kind of plastics in the intense heat will release microplastics into the air. Drink water before and after you sauna, but not during, as it reverses the sweat mechanism which is the whole reason why you’re in the sauna in the first place.

You are required to have a towel underneath all parts of you while in the sauna. This is for many reasons! This sauna is a traditional sauna that we built in Finland. We consider the sauna a ceremonial & spiritual space, so we treat it with respect. Sweat destroys the wood. It also makes the wood smell gross. Put a towel under you!

One of our staff will come in periodically and add water to the sauna stones, creating Loyly, or steam. This creates a different kind of heat in the sauna. Enjoy it!

Sauna Masters host 20-minute guided sauna sessions (Aufguss) as listed on our schedule. The core elements of an Aufguss Ceremony are heat, essential oils and music. To join, simply head to the sauna during your visit when the Sauna Master announces an upcoming Aufguss.

The cold plunge is an incredible tool for nervous system regulation, circulation & mental resilience. The shock of the cold triggers a powerful physiological response: your blood vessels constrict, your heart rate adjusts, and your body releases endorphins and anti-inflammatory compounds. Regular cold exposure will boost your mood, increase metabolism, and even strengthen the immune system.

How to Cold Plunge Like a Pro

• Breathe! Your body will want to panic—slow, controlled breathing is the key to settling in.

• Enter mindfully. No splashing, no sudden movements, and definitely no cannonballs.

• Stay in for 1-3 minutes. If you’re new, start small and build your tolerance over time.

• Set a timer. We provide little timers so you can set a goal before getting in. Having a boundary for how long you’re committing to makes the experience easier and helps you stay focused.

• Emerge with intention. Step out slowly and let your body adjust before rushing to warm up.

Pro tip: If the plunge feels too intense, keep your hands out of the water—this can make it significantly easier to stay in longer. Your hands and feet are extra sensitive to cold, so leaving them out can help you regulate while still getting all the benefits of full-body immersion.

You can spot an experienced cold plunger by how calmly they enter and exit the water. If you see someone taking a slow, controlled breath before stepping in, follow their lead. Don’t stand around debating it—just get in.

And finally, do not scream, splash, or shout profanities. We get it, it’s cold—but respect the space, our neighbors, and the experience for others. Breathe, embrace the challenge, and enjoy the afterglow.

For anyone who books our wet terrace, we provide two towels. We ask that you always use a towel underneath you in the sauna. We have a traditional Finnish sauna that we love, and sweat deteriorates the wood!