Latest Update: March 2025
Member Agreement
Purchasing any membership or service signifies your agreement to these Terms & Conditions. These conditions may be subject to change, but all other terms will remain valid.
Services Terms & Conditions
The following applies to all services offered at Leela Lisboa, including but not limited to yoga classes, The Wet Terrace sessions (sauna & cold plunge) and workshops & events:
- Schedule Changes: While we endeavor to maintain the advertised schedule, classes, sessions, or events may be changed or canceled without prior notice.
- Instructor Changes: Instructors or session facilitators are subject to change without notice.
- Late Entry: To minimize disruption, late entry to classes and events may be refused less than 4 minutes prior to the scheduled start time of a class or event. If you arrive outside of the designated 15 minutes window for your Wet Terrace Session, you might not be able to enter.
- Refusal of Service: Leela Lisboa reserves the right to refuse service to anyone if deemed necessary for the studio, staff, or community's well-being.
- Pricing: Prices are subject to change to reflect increased costs and/or value.
- Introductory Offers: Our introductory Newbie offers are limited to one per person. Misuse may result in penalties.
- Credits: Credits are required for booking yoga classes, Wet Terrace sessions, workshops, and events, unless a membership subscription is active. Credits can be purchased online, via our app, or at the studio. Various credit packages are available, and pricing and validity periods vary. Details regarding credit pricing and validity will be provided at the time of purchase. Credits are non-refundable and non-transferable.
- Bookings & Payments: Bookings are made via our app, online or in-person at the studio, and payment is required at the time of booking or through valid credits.
- Agreement: By booking any yoga class, The Wet Terrace session or event, you automatically agree to these Terms & Conditions.
- Liability: Leela Lisboa is not liable for refunds, transfers, or compensation for sessions that are late, changed, or canceled for any reason.
- Final Purchases: All purchases are final. Leela Lisboa does not offer refunds, transfers, suspensions, or extensions on any services or products for reasons including but not limited to change of mind, injury, or illness (unless a medical certificate is provided that specifies a time range of no movement allowed by a doctor), change of address, or other reasons.
- Special Events: Regular passes and memberships do not include attendance at guest instructor sessions, workshops, or special events.
- Pass/Membership Usage: Passes and memberships are assigned to an individual and cannot be shared unless explicitly designated as a shared pass. Sharing passes or memberships may result in cancellation without refund.
- Gift Cards: Gift cards are not redeemable for cash.
- Cancellation Policy (Credits): For those using credits, you may cancel your booking up to 12 hours before the scheduled start time without penalty. Failure to cancel or no-shows will result in the deduction of credits.
- Cancellation Policy (Members): Members may cancel bookings up to 12 hours before the scheduled start time. Frequent late cancellations or no-shows may result in a late cancellation/no-show fee penalty.
- Offer Validity: All offers, packages, and memberships are subject to the conditions under which they are offered. They are non-transferable, cannot be suspended, and cannot be extended.
- Direct Debit Memberships: For direct debit agreements, recurring payments will be secured at the agreed-upon rate for the defined period. Leela Lisboa reserves the right to increase the direct debit amount after the defined period in exceptional circumstances.
- Payment Failure: Leela Lisboa may charge reasonable administration fees for repeated payment failures.
- Right to Terminate (Direct Debit): Leela Lisboa reserves the right to terminate direct debit memberships for failure to respond to communication regarding failed payments.
- Automatic Renewal: Memberships are based on automatic renewal. Cancellation must be requested via frontdesk@leelalisboa.com at least 7 days before the end of the billing cycle.
- Membership Suspension: Members are responsible for ensuring that their payment information is valid and up-to-date. Memberships will be suspended if our booking system makes 3 failed attempts to collect payment or if there is an unresolved payment dispute. When a membership is suspended, all associated benefits are also suspended. To resolve the issue and reinstate their membership, the customer must contact bsport directly.
- Studio Closure: Leela Lisboa may close temporarily for refurbishment or holidays. Memberships and packages may be extended accordingly. We will keep our members informed of such cases.
Membership: Termination/Suspension
- Membership Termination: Memberships can be terminated with 7 days' written notice via frontdesk@leelalisboa.com before the end of the billing cycle date and no further payment will be taken after this.
- Membership Suspension (Temporary): Members unable to use their memberships temporarily due to injury or illness (with a valid medical certificate) may be eligible to suspend their membership for up to 1 month. .
- Violation: Violation of our terms may result in immediate membership termination.
Leela Policies
- Medical Advice: It is recommended that individuals seek medical advice before participating in physical activities at Leela Lisboa, including yoga classes, The Wet Terrace sessions, workshops and events. Participation in activities at Leela Lisboa is at your own risk. You acknowledge the potential risks of physical activity and agree to release Leela Lisboa from any liability for injury, loss or damage sustained while participating in these activities.
- Individual Responsibility: It is your responsibility to notify Leela Lisboa of any medical or physical conditions that may affect your participation. Pregnant individuals may be required to provide a doctor's note confirming that the pregnancy is not high-risk and information on medical conditions that may affect their participation.
- Instructor Expertise: You acknowledge that instructors are not medical professionals, and their advice is not a substitute for medical expertise.
- Liability Waiver:
- Personal Belongings: Leela Lisboa is not responsible for any loss or damage to personal belongings.
- Footwear: No shoes are allowed in the yoga shala and we recommend that you go barefoot on The Wet Terrace too.
- Lost and Found: Items left behind will be kept for 2 weeks, after which they may be donated.
- Studio Equipment: Studio equipment and facilities should be treated with care. You may be held responsible for any damage.
- Studio Closures: Leela Lisboa reserves the right to close the studio for reasonable periods for maintenance, holidays, etc., with prior notice when possible.
- Assumption of Risk: You acknowledge that physical activities involve risks of injury, and you participate at your own risk. Practice safely and seek assistance when needed.
- Right to Refuse Service: Leela Lisboa reserves the right to refuse service to anyone for violations of these Terms & Conditions or for causing harm.
Intellectual Property
- All content on the Leela Lisboa website (including text, design, graphics, and code) is owned or licensed by us and protected by law.
- You may not use, reproduce, modify, upload, or distribute our content for commercial purposes unrelated to Leela Lisboa without written consent.
- Website access may be suspended temporarily for maintenance or other reasons. We aim to provide consistent website availability.
- By sharing content with Leela Lisboa (e.g., on our website or social media), you grant us permission to use it for commercial or non-commercial purposes.
- You are prohibited from posting or transmitting any unlawful, harmful, or inappropriate material on the Leela Lisboa website or social media.
- When sharing photos from Leela Lisboa, you are requested to credit the studio by tagging our website/social media accounts.
Cookies
- Our website may use cookies, which are small text files placed on your computer.
- You may be able to disable cookies in your browser, but this may affect website functionality.
Website & Goods
- While we strive for accuracy, we do not guarantee the correctness, completeness, or usefulness of all website information.
- You are responsible for the condition of any goods supplied by us or purchased from us.
- We are not responsible for the content or availability of third-party websites linked from our website.
- You may not create links to our website without our prior written consent.